Case Study: Site Service AS achieves 25% increase in work order completion with Resco Field Service 2.0 for Microsoft Dynamics 365

How Site Service increased work order completion by 25 % thanks to Field Service 2.0 for Dynamics 365

Site Service AS, a 280‑person Norwegian telecommunications installer, needed a new mobile solution when their Resco‑based Microsoft Field Service Mobile app was discontinued. Technicians work across rugged, connectivity‑poor terrain and often perform complex, high‑risk jobs that require a compact, offline‑capable device; the customer therefore sought a resilient app from vendor Resco (using Resco Field Service 2.0 for Microsoft Dynamics 365 Field Service) that technicians could use from any location.

Resco delivered a smartphone app integrated with Microsoft Dynamics 365 Field Service that runs offline, provides map‑based work order prioritization, inventory and reporting tools, and supports custom forms per customer. The Resco solution enabled one app for all job types, sped up on‑site reporting and transparency, and drove a measurable 25% increase in work order completion, along with faster report delivery to customers.

Site Service

Michael Aarvi

Chief Technology Officer