Case Study: Hoffmann Group achieves a 60-minute reduction in daily sales reporting time with Resco Mobile Sales

Hoffmann Group reduces sales reporting time by 60 minutes a day with Resco Mobile Sales

Hoffmann Group, a global manufacturing‑tools leader with 3,500+ employees, faced major field‑sales inefficiencies because their Microsoft Outlook Client/local SQL setup lacked reliable offline functionality and had slow sync times. To enable reps to work and forward information in real time while integrated with Dynamics 365 and Exchange, they chose Resco Mobile Sales (for Dynamics 365).

Resco Mobile Sales was customized (with partner Cosmo Consult and Woodford) to support offline access, map/route planning, Exchange and Google Maps integration, and tailored sales forms and rules. The deployment of Resco Mobile Sales cut visit reporting time by about 30–60 minutes per day, reduced helpdesk/support calls by 50%, sped up follow‑ups and quoting, and improved data quality and reporting for management.

Hoffmann Group

Marcel Federlein

Inhouse CRM Consultant