Case Study: Jacobs Douwe Egberts achieves a 45% increase in jobs completed per technician with Resco Mobile CRM

Global coffee & tea company’s technicians complete more service assignments with Resco Mobile CRM

Jacobs Douwe Egberts – Australia and New Zealand, the regional arm of the global coffee and tea company, needed a way for its field service technicians to be alerted to jobs and to capture customer, machine and service details while on the road using Microsoft Dynamics CRM. Their CRM partner Fusion5 recommended adding Resco Mobile CRM from vendor Resco to provide a simple, configurable, offline-capable mobile solution.

Resco Mobile CRM gave technicians real-time access to assigned jobs, job histories, photos and serial numbers, and synced all updates back to Dynamics CRM for office analysis and sales use. As a result, Jacobs Douwe Egberts reported improved CRM data quality and technician productivity—an almost 45% increase in completed jobs per technician per day—faster on-site updates and better customer targeting thanks to data captured via Resco.

Jacobs Douwe Egberts

Daniel Hardcastle

General Manager