Case Study: Primary ITO achieves mobile, offline course enrollments and delivery with Resco Mobile CRM

Education Management professionals in horticulture use Mobile CRM for training course enrollments & delivery

Primary ITO, a New Zealand education management organisation specialising in horticulture and primary-sector training, struggled to manage 200–300 course offerings while staff were constantly on the road. Paper materials, lack of offline access and delayed enrollment confirmations created inefficiencies and lost information. To address this, Primary ITO adopted Resco Mobile CRM (integrated with Microsoft Dynamics CRM 2013/2016 On‑Premise, ADFS) and moved staff onto iPhones for a truly mobile solution.

Resco delivered a turnkey mobile CRM with true offline capabilities, GPS/multi‑route planning, photo capture and in‑app calling, plus the Woodford customization tool so Primary ITO could make in‑house changes quickly. The solution was deployed in hours, cut paperwork and time spent returning to the office, enabled on‑the‑spot enrollments and better data capture, and saved customization costs — staff voted Resco Mobile CRM the organisation’s best investment in 2015.

Primary ITO

Nigel Campbell

Applications Manager