Case Study: Dräger speeds up field service and offline work with Resco Field Service for Dynamics 365

Dräger speeds field service syncing in seconds with Resco

Dräger, an international leader in medical and safety technology, faced slow service delivery due to an outdated and unsupported mobile app. This caused long synchronization times and frustrated technicians, risking delays in repairs for critical equipment at hospitals and fire stations. To provide faster, more reliable service, Dräger selected Resco Field Service for Dynamics 365 to replace their outdated application.

Resco provided a modern, offline-capable mobile app that was tailored to Dräger's specific processes in collaboration with implementation partner Avanade. The solution streamlined field service, allowing over 1,100 technicians to sync data in seconds rather than minutes, reduce back-and-forth communication, and improve reporting. This increased both employee satisfaction and customer confidence in Dräger's life-saving equipment and services.

Dräger