Case Study: Nurse Maude achieves 5,000 patient visits a day with Resco Field Service 2.0

Completing 5000 patient visits a day with Field Service 2.0 for Dynamics 365

Nurse Maude, a New Zealand community healthcare provider, faced delays, lost visibility, and heavy manual re‑typing after moving from paper records to Microsoft Dynamics CRM for scheduling and patient data. To give its 1,200+ field workers timely access to schedules, clinical assessments and visit capture, Nurse Maude engaged Resco (via implementation partner Intergen) to deploy Resco Field Service 2.0 as the mobile front end to their Dynamics CRM.

Resco’s Field Service 2.0 was configured into two tailored Resco app projects (support and clinical workforces, using 52 and 189 custom entities respectively) to capture visit details, assessments and real‑time status updates directly into Dynamics CRM. The Resco solution delivered immediate schedule visibility, fewer roster printouts, improved clinical data accuracy and near‑universal user adoption — enabling Nurse Maude’s coordinators and BI team to analyze data and support the organization in successfully scheduling and completing more than 5,000 client visits per day.

Nurse Maude

Melanie Wall

IT Manager