Case Study: Civtec streamlines field service operations with Resco Field Service for Dynamics 365

Civtec streams work orders with Resco and gets 85% of bookings live in week one

Civtec, a New Zealand-based utility and civil works company, was struggling with multiple disconnected applications for managing its field technicians. This system prevented accurate tracking of time and materials, hindering job cost reporting and invoicing. To address this, Civtec needed a single, all-in-one mobile solution that integrated with Microsoft Dynamics 365, leading them to partner with vendor Resco and implement Resco Field Service.

The solution from Resco provided a highly customizable mobile app that gave technicians instant access to schedules and job details. A key benefit was the Resco Inspections add-on, which automated the creation and upload of forms, significantly streamlining work orders. The implementation was a success, with Resco's solution enabling Civtec to centralize operations, reduce paper use, and achieve a major milestone: approximately 85% of customer bookings were accessible in the app within the first week.

Civtec