Case Study: Civtec streamlines field service with Resco Field Service for Dynamics 365

Civtec streamlines field service with Resco and gets 85% of bookings live in week one

Civtec, a New Zealand-based utility and civil works company, faced challenges with using multiple disconnected applications to manage their field technicians. This system prevented them from effectively capturing time and materials data, which hampered job cost reporting and accurate customer invoicing. They needed an all-in-one mobile solution that integrated with Microsoft Dynamics 365 to streamline these complex field service scenarios, which led them to the vendor Resco.

Civtec implemented Resco Field Service for Dynamics 365, a highly customizable solution that provided their technicians with immediate access to schedules and job details. The implementation, assisted by a partner, was completed in four months. Key results included the automation of previously manual processes like uploading inspection forms and the ability to track material consumption seamlessly. Within the first week of going live, approximately 85% of customer bookings were successfully scheduled and accessible through the Resco app, significantly streamlining their operations.

Civtec