Case Study: Alectris saves 65,000+ minutes yearly with Resco Field Service for Dynamics 365

Alectris saves 65,000 minutes yearly with Resco

Alectris, a global service and software provider for renewable energy assets, faced challenges with inefficient field operations. Their technicians relied on phone calls and emails for reporting, which was time-consuming and delayed information exchange with customers. To streamline this process, Alectris selected and implemented Resco Field Service for Dynamics 365 as its mobile solution.

Resco provided a highly customizable mobile platform that integrated with Alectris's existing Dynamics 365 system. The solution enabled field workers to report activities, attach photos, and log expenses directly from the app, providing the back office with real-time oversight. This implementation led to a massive time saving of over 65,000 minutes yearly, a 25% increase in work order completion, and provided 24/7 access to valuable historical data for optimized operations.

Alectris