Case Study: Alectris improves technician onboarding and field access to knowledge with Resco Mobile Platform

Alectris cuts onboarding guide creation to 1-2 days with Resco

Alectris, a company that manages renewable energy assets, faced a challenge ensuring its field technicians had efficient, offline access to the complex manuals and documentation needed to perform maintenance. Their previous system using SharePoint was ineffective in areas with poor connectivity and failed to capture valuable tribal knowledge, leading to inefficiencies and frequent calls for help. They partnered with vendor Resco to implement a solution using the Resco Mobile Platform.

Resco's solution enabled Alectris to create a custom library of guides within their mobile app, which integrates with their ACTIS ERP. The company engaged its own engineers to create and standardize procedures, resulting in 81 guides and 130 uploaded manuals. This provided technicians with immediate offline access to critical information, saving an estimated 25-50% of the time previously spent on onboarding new hires and significantly reducing the time skilled staff spent answering repetitive questions.

Alectris