Case Study: a coffee distributor in Spain and Andorra achieves a steady 90% SLO average with Resco Field Service

a coffee distributor maintains 90% SLO with Resco

The exclusive coffee distributor in Spain and Andorra faced a challenge in managing its field service operations efficiently. Their technicians lacked a system for managing stock and used parts, often relying on impractical pen and paper. A critical requirement was finding a solution with first-class offline capabilities for areas with no internet. They turned to vendor Resco for a solution using Resco Field Service for Dynamics 365.

Resco implemented its Field Service solution, which provided mobile access to all assets and inventory, even offline. This eliminated the need for paper and multiple apps. As a result, the distributor significantly reduced paper use, improved both employee and customer satisfaction, and successfully maintains a steady 90% Service Level Objective average.