Case Study: The Old Dr's Residence improves guest service and booking management with ResBook

The Old Dr's Residence - Customer Case Study

The Old Dr's Residence, a charming historic B&B in Naseby, Central Otago, needed a way to manage a three-person roster while keeping service exceptional despite rising costs and pressure on margins. Using ResBook’s booking and calendar tools, the team wanted a simple way to stay on top of guest details, arrival times, bed preferences, and dietary requirements.

ResBook helped The Old Dr's Residence streamline day-to-day operations with an easy-to-use Calendar feature and invoicing system, giving each staff member clear visibility into upcoming bookings and guest needs. As a result, the team could deliver more personalized service more efficiently, and guests responded positively—one recent review even said the staff “will forever remain” the highlight of the stay.

The Old Dr's Residence

Charlotte Short

The Old Dr's Residence