Case Study: Eat’n Park Hospitality Group achieves faster onboarding and stronger security with RES Software

RES ONE Service Store Innovation Drives a Better, Lower Cost Guest Experience

Eat’n Park Hospitality Group, a hospitality and dining company serving more than 50 million guests a year, needed a faster, more secure way to manage onboarding, off-boarding, and employee service requests across nearly 200 locations. With RES Software and its RES ONE Service Store, the company aimed to reduce manual IT work, improve compliance, and create a simple self-service experience for its 9,000 employees.

RES Software deployed RES ONE Service Store as a web-based, one-stop portal integrated with Eat’n Park Hospitality Group’s HR information system and IT infrastructure. The result was a major improvement in efficiency: new-employee onboarding time dropped from five days to eight hours, help desk tickets decreased, off-boarding became more secure and automated, and IT was freed from routine requests while improving access control and overall service delivery.

Eat’n Park Hospitality Group

Jonathan Fasson

Director of Technical Services