Case Study: Espria achieves lower IT costs without impacting service quality with RES Software

Healthcare Service Provider Uses RES Software to Reduce Budget without Impacting Quality of IT

Espria, a large healthcare provider in the Netherlands, needed to reduce IT costs while maintaining high service quality for thousands of mobile caregivers and a complex care network. With nearly 75,000 IT support calls a year and limited resources, the organization turned to RES Software and the RES ONE Suite to support its “just like home” IT strategy.

RES Software helped Espria automate routine IT tasks, roll out a self-service portal, and streamline onboarding and offboarding for better compliance and security. The results were significant: Espria set a goal to cut its IT budget by 20% in 18 months, automated nearly 30,000 service calls, and saved about €375,000 annually by reducing service desk volume and manual work.

Espria

Espria

IT Director