Case Study: Connexxion achieves faster onboarding and lower service desk costs with RES Software

Connexxion Exceeds Expectations with RES Software

Connexxion, the Netherlands’ market leader in public transport and ambulance services, needed a faster way to onboard and offboard a large workforce with high turnover, especially in its call center. With more than 11,000 employees and many temporary workers, the company wanted to eliminate manual steps and reduce dependence on IT. Connexxion chose RES Software, including RES ONE Service Store, RES ONE Workspace, and RES ONE Automation, to support the process.

RES Software implemented an integrated self-service and automation solution that linked HR with access provisioning, automated common service desk tasks, and streamlined employee account setup and removal. The impact was significant: Connexxion achieved a 43 percent reduction in IT service desk activities, exceeding the original 34 percent target, while also improving compliance, reducing license waste, and enabling faster, more efficient onboarding and offboarding.

Connexxion

Rudy Selles

Manager of IT Operations