Case Study: Preem achieves cost-effective ERP maintenance with ReQtest and ServiceNow integration

Preem cuts manual ERP maintenance for 20–30 weekly cases with ReQtest

Preem, Sweden's largest fuel company, faced a challenge with the maintenance of its new ERP system. The manual double-registration of change requests and bug reports in both ServiceNow and ReQtest was inefficient, time-consuming, and posed a significant risk of human error. This process created unnecessary workload and a lack of control for their IT department, hindering their overall digitization strategy.

The solution was a two-way integration between ServiceNow and ReQtest, developed in collaboration with ReQtest's senior advisors. This integration automated the transfer of cases, eliminating manual work and providing full traceability and transparency. The results were a more cost-effective and efficient maintenance process, better control over prioritization, and improved collaboration across the organization.

Preem