Case Study: Pangea Real Estate improves brand reputation and resident experience with Reputology

Pangea Real Estate - Customer Case Study

Pangea Real Estate, an owner and operator of properties in cities including Baltimore, Chicago, and Indianapolis, needed a better way to manage the large volume of online reviews it received across multiple locations. While most feedback was positive, the company’s manual, reactive process for monitoring reviews was time-consuming and made it difficult to respond consistently to resident and applicant concerns.

Reputology helped Pangea Real Estate implement a more proactive review management process by monitoring reviews at every stage of the leasing journey and sending alerts for negative feedback. This allowed the team to quickly notify the right employees, follow up on issues, and recognize staff mentioned positively in reviews. With Reputology, Pangea Real Estate improved employee morale, strengthened its online brand reputation, and saw a positive effect on its leasing funnel and overall word-of-mouth presence.

Pangea Real Estate

Arun Das

Manager