Case Study: Caruso Affiliated improves guest experience and saves time with Reputology

Caruso Affiliated - Customer Case Study

Caruso Affiliated, one of the largest privately held real estate development companies in the U.S., wanted a better way to manage the thousands of guest reviews and comments coming in across its properties. Before using Reputology, the team checked reviews only every few weeks and relied on a manual, scattered process to monitor feedback and protect the guest experience.

With Reputology, Caruso Affiliated implemented a streamlined online review management process with daily and monthly reports for property teams, helping them respond faster and spot trends. Reputology also saved the company significant time by replacing manual review collection across multiple sites, while supporting actions that improved guest satisfaction, such as resolving parking complaints and adding bike racks based on customer feedback.

Caruso Affiliated

Vincent B

VP of Development & Hospitality