Case Study: Michigan Health System secures labor agreements without strikes with Reputation Partners

Michigan Health System secures 3-year labor contract with Reputation Partners

Michigan Health System, one of the state's largest health systems, faced contentious labor negotiations with the Michigan Nurses Association. They engaged Reputation Partners for labor communications support to manage this challenge, especially as Michigan had become a Right to Work state and the health system anticipated an aggressive union stance.

Reputation Partners implemented a new strategy focused on transparent and fact-based communication. This included developing multiple channels to reach caregivers, training over 150 caregiver leaders, and establishing a thorough communications engine to provide up-to-date bargaining information. As a result, the health system secured a new three-year labor agreement without a strike or work stoppage in both 2017 and 2021. Reputation Partners' training was highly effective, with 96% of leaders rating it as "Very Good" or "Excellent" and 100% reporting they felt equipped to answer questions from caregivers.

Michigan Health System