Case Study: Exelon improves employee communications with Reputation Partners

Exelon improves employee communications with Reputation Partners through 21 surveys and 168 focus group interviews

Exelon, a major energy delivery company with 28,000 employees, faced a challenge in assessing and enhancing its internal communications across its seven business units. The company engaged Reputation Partners to conduct a comprehensive national evaluation of all its internal communications channels, messages, and processes.

Reputation Partners implemented a three-part strategy involving research, customized surveys, and extensive focus groups. This effort resulted in a detailed 250-page report with specific findings and prioritized recommendations. The vendor's work was presented to Exelon's CEO and senior leadership, leading to significant improvements in the company's employee communications messages and practices.

Exelon