Case Study: Tennessee Oncology achieves 34% survey conversion and 97.7% positive patient sentiment with RepuGen

Tennessee Oncology achieves 34% survey conversion and 97.7% positive patient sentiment with RepuGen

Tennessee Oncology, a large community-based cancer care provider, faced challenges with its patient feedback process, including inconsistent collection methods, low response rates, and a lack of real-time insights. To address this, they partnered with RepuGen for its automated patient feedback and sentiment analysis solution.

RepuGen implemented a system that automated survey delivery and provided real-time sentiment analysis with alerts. This solution resulted in a sustained 34% survey conversion rate, far surpassing the 20% industry benchmark, and drove a 97.7% positive patient sentiment. The partnership with RepuGen provided Tennessee Oncology with a reliable feedback ecosystem that delivered deep, actionable insights into the patient experience.

Tennessee Oncology