Case Study: Infectious Disease Associates of Tampa Bay achieves 868% review growth with RepuGen

Infectious Disease Associates of Tampa Bay boosts reviews 868% with RepuGen

Infectious Disease Associates of Tampa Bay, a group specializing in infectious and tropical diseases, faced a significant challenge as its online reputation did not reflect its clinical excellence. With only a 3.7-star average and 107 reviews, the practice was at a disadvantage in attracting new patients, especially since most require a minimum 4-star rating. They partnered with RepuGen and its automated review management service to address this gap.

RepuGen implemented a fully automated system to streamline patient feedback collection and encourage positive online reviews. This solution led to a remarkable 868% increase in patient reviews, growing their total to over 1,000, and a 24% improvement in their star rating, which rose to 4.6. The vendor's platform also helped the practice dramatically increase its share of 5-star reviews and sharply reduce 1-star feedback.

Infectious Disease Associates of Tampa Bay