Case Study: Tecplot saves time and reduces support load with Reprise Software's RLM Activation Pro

Saving Time and Eliminating Frustration with RLM Activation Pro

Tecplot, Inc., a provider of CFD visualization software with over 50,000 users, needed a secure and reliable license management system from Reprise Software. Their primary challenge was the time-consuming process of manually serving license keys, especially to smaller clients with limited IT resources, which often resulted in frustrating back-and-forth communications and delays for customers.

Reprise Software implemented its RLM Activation Pro solution to automate license delivery over the internet. This system integrated with Tecplot's CRM, allowing a new activation code to be sent to a customer with the push of a button. The solution eliminated the need to manually gather computer details, streamlined new sales and renewals, and drastically cut the support team's key-related workload by half, saving dozens of hours per month and thousands of dollars annually while significantly improving customer satisfaction.

Tecplot, Inc.

Dan DeLapp

VP of Software Development