Case Study: Metro IT Resources achieves productivity gains and uncovers new revenue opportunities with Replicon

IT Consulting Firm Increases Productivity and Identifies New Revenue Possibilities

Metro IT Resources, a Puerto Rico–based IT staffing firm serving clients across the U.S. and Puerto Rico, had grown through acquisition and was operating on separate, in‑house timekeeping systems that couldn’t be merged or accessed remotely. The company needed a single, cloud-based time-tracking and reporting solution that field consultants could use from any client site and that would give managers visibility into productivity and project costs.

Metro IT implemented Replicon’s web-based suite (Time & Attendance, Project & Billing, and Web Expense) with Professional Services support. The system proved easy to adopt, letting consultants enter time and expenses from anywhere, enabling weekly approvals, real-time project cost tracking, simple reporting, and clearer productivity insights. As a result, Metro improved billing accuracy, identified new revenue opportunities, and gained faster, more responsive vendor support.

Metro IT Resources

Santiago W. Agosto (Sandy)

Vice President of Operations, Metro IT Resources