Case Study: ICUC achieves centralized global workforce management and visibility with Replicon

ICUC Manages Global Contractor Workforce with Replicon

ICUC, the world’s largest social media management company with over 600 multilingual specialists and offices in Winnipeg, New York and London, was rapidly expanding to meet growing client demand. Growth exposed weaknesses in its decentralized time and scheduling processes — contractors and teams used disparate systems and spreadsheets, making project costing, shift scheduling, time-off requests and payroll integration slow and error-prone.

After evaluating several options, ICUC implemented Replicon for project costing, schedule management and time & attendance. Replicon centralized scheduling, matched skills and time zones to client needs, added easy time tracking and integrated with payroll, which reduced administrative workload, improved reporting and decision-making, enabled individual utilization rates of 80–90%, and sped up and increased the accuracy of global payroll processing.

ICUC

Jeff Hoard

Senior Resource Manager