Case Study: Blackbaud achieves improved time reporting and resource utilization with Replicon

Blackbaud Benefits from Replicon’s Time Tracking

Blackbaud, a leading cloud software company serving the social good sector, faced growing pain with an on‑premises time‑tracking system that was originally used by its RDO division. As the company scaled through acquisitions and global hiring of full‑time staff, contractors and interns, the legacy tool became cumbersome to use, produced inaccurate categorization of tasks, and limited visibility into where employee hours were spent—hindering forecasting, audits, and investment decisions.

Blackbaud migrated to Replicon’s cloud-based client billing and time & attendance solution, rolling it out beyond RDO to multiple departments and regions. The simpler categorization and centralized reporting delivered more accurate utilization data, clearer audit trails for RDO tax credits, and actionable insights that allowed the company to reallocate resources and reinvest confidently in product development.

Blackbaud

John Young

Chief of Staff (RDO Division)