Case Study: BancTec achieves increased productivity and streamlined PMO time tracking with Replicon

BancTec Increases Its Productivity by Accelerating Its Project Management Office

BancTec, a global business process outsourcing provider serving financial services and other sectors across 50 countries, had formalized a Project Management Office to handle a growing number of internal and client projects. The PMO struggled with manual, error-prone time tracking across multiple projects and locations—requiring three staff members part-time to enter and validate hours—and lacked the visibility needed for accurate billing and decision-making.

BancTec deployed Replicon’s cloud time-tracking (TimeAttend and TimeBill), enabling project-level tracking, remote approvals and seamless upgrades with minimal downtime. The PMO cut data-entry headcount from three part-time staff to one, gained reliable, auditable time data, and improved visibility into how teams allocate time—freeing managers to focus on forecasting and strategic planning while increasing ROI.

BancTec

Beth Owens

Manager, Project Management Office, BancTec