Case Study: Kipling Ace Hardware achieves faster repair turnaround and higher technician productivity with RepairStorm

Kipling Ace Hardware cuts repair turn times from 24 days to 4 with RepairStorm

RepairStorm helped Kipling Ace Hardware address inefficiencies in its repair shop operations. The store owner was concerned that the shop felt slow and was experiencing long repair turn times, which had previously been a significant source of stress.

By implementing RepairStorm's software, the shop automated its tracking and compensation processes. The results were dramatic: turn times dropped from 24 days to just 4 days, and technician productivity doubled. Customer transaction time was reduced from 10 minutes to 45 seconds. RepairStorm enabled the shop to easily implement performance-based compensation, helping to retain top technicians while also increasing sales by 8% and reducing labor by 6%.

Kipling Ace Hardware