Case Study: Kipling Ace Hardware doubles productivity and cuts backlog with RepairStorm

Kipling Ace Hardware - Customer Case Study

RepairStorm helped Kipling Ace Hardware overcome significant challenges at its service center, which was struggling with a 24-day service order backlog and a disorganized mountain of paperwork. These inefficiencies were leading to customer frustration and hampering overall team productivity.

By implementing its best practices approach, RepairStorm enabled the service center to turn its operations around in under two months. The measurable results were dramatic: technician productivity doubled, the service order backlog was reduced by 83%, and the average phone transaction time was slashed by 92%.