Case Study: Dr. Smartphone doubles turnover with RepairDesk

RepairDesk Doubles My Turnover at Dr. Smartphone

Dr. Smartphone started in late 2013 after its founder sold a company in the UK, and the repair shop quickly grew to around 700 customers a month. Using Magento’s custom-built repair software became too expensive and limited for a seven-person team, while manual data entry, customer status updates, and email follow-ups were taking too much time.

RepairDesk was brought in as a cell phone repair shop software solution, and the team was able to learn it in just two days. RepairDesk saved about 30% of routine time, streamlined receipts, checklists, online tracking, and customer communications, and improved customer satisfaction; the shop also reported that turnover doubled after switching to RepairDesk.

Dr. Smartphone