Case Study: YCD Electronics stays afloat and scales with RepairDesk

How Smart Decisions Helped Andrew Mourer’s YCD Electronics Stay Afloat in 2020

YCD Electronics, a cell phone repair and electronics shop run by Andrew Mourer in Ionia, Michigan, struggled through 2020 as COVID-19 cut foot traffic, reduced device sales, and made hiring and training reliable staff difficult. The business was also slowed by fragmented software for ticketing, invoicing, inventory, and payments, plus poor support from earlier point-of-sale tools. RepairDesk was the platform they turned to as they looked for a more unified repair shop system.

With RepairDesk, YCD Electronics centralized ticketing, customer notes, invoicing, inventory, and communications in one place, which simplified employee training and reduced confusion in day-to-day operations. RepairDesk helped Andrew save about 18 hours a week, improved repair tracking and customer updates, and supported the business as it held revenue steady during the pandemic. The added efficiency and reporting also helped YCD Electronics manage staff incentives and prepare to expand into a larger location with help from RepairDesk Capital.

YCD Electronics

Andrew Mourer

YCD Electronics