Case Study: Savannah iDoctor streamlines repair operations with RepairDesk

How RepairDesk Helps Savannah iDoctor Stay Organized At All Times

Savannah iDoctor, a cell phone and computer repair business in Georgia, had been running on pen and paper for years and struggled with disorganized customer records, paper tickets and invoices, inventory tracking, and a clunky payment process. After learning about RepairDesk through industry groups, owner Christopher Smith signed up for the free trial and chose RepairDesk as the shop’s repair POS and management platform.

With RepairDesk, Savannah iDoctor streamlined customer check-in, repair ticketing, invoicing, payments with RepairDesk Pay, and automated email and SMS marketing, all from one system. The software also gave Chris better visibility into history, refunds, warranties, inventory, and reporting, and helped prepare the business for a second store by supporting multi-store management; he reported using RepairDesk Pay for about three months without a single issue.

Savannah iDoctor

Christopher Aaron Smith

Savannah iDoctor