Case Study: The Smartphone Medics hits $1 million in revenue with RepairDesk

How Jeff Sandridge’s The Smartphone Medics Hit The $1 Million Mark In 2020 During A Pandemic

The Smartphone Medics, a cellphone repair shop, faced an existential threat when the COVID-19 pandemic forced a complete shutdown, halting its repair business and jeopardizing its ambitious goal of reaching $1 million in revenue. With employees reluctant to work and customers afraid of in-person transactions, owner Jeff Sandridge needed a way to operate a safe, no-contact service to survive the crisis and required a software solution to facilitate this new way of doing business.

RepairDesk developed and implemented critical features, including a system for issuing online invoices and accepting contactless payments. This integration allowed The Smartphone Medics to process repairs safely via a dropbox system. Combined with aggressive social media marketing and new sales strategies, these tools from RepairDesk enabled the shop to not only survive but thrive, ultimately hitting its $1 million revenue target during the pandemic.

The Smartphone Medics

Jeff Sandridge

The Smartphone Medics