Case Study: Computer Repair Doctor (Cleveland) gains control over operations with RepairDesk

How Computer Repair Doctor (Cleveland) Got More Control over their Business with RepairDesk

Computer Repair Doctor (Cleveland) is a computer repair franchise store run by Alex Marini Garvin, and the business needed more control over its day-to-day operations. Its previous in-house panel was useful for basic ticketing and invoicing, but it mixed inventory data across all Computer Repair Doctor locations, making it hard for the Cleveland store to manage inventory and track its own business independently.

RepairDesk provided the store with a more independent repair shop management system, including RepairDesk Payments, customizable POS tools, inventory management, special parts ordering, reporting, employee clock in/out, online appointment booking, and WooCommerce integration. With RepairDesk, Computer Repair Doctor (Cleveland) was able to streamline operations, save about $200 per year by moving employee clock in/out into the platform, and grow busier month over month even during the pandemic, with better control, smoother transitions, and improved online payments and inventory tracking.

Computer Repair Doctor

Alex Marini Garvin

owner