Case Study: Smarteks grows multi-location repair operations with RepairDesk

Are you ready for a 2nd cell phone repair shop? Robert Miranda

Smarteks, founded by Robert Miranda in Barstow, California, operates cellphone repair stores and was looking for a way to stay organized while growing beyond a single location. As the business expanded and added technicians and representatives, the challenge was to manage repair jobs, inventory, paperwork, and coordination across multiple shops without losing speed or service quality.

RepairDesk provided the cloud-based point-of-sale system Smarteks used to track and monitor repair jobs, manage inventory, and coordinate between two store locations. Robert also highlighted the Internal Wiki for training and documentation, saying RepairDesk simplified processes and made growth easier; after three years of use, he was very satisfied and recommended RepairDesk for repair shop owners, especially those running multiple locations.