Case Study: Vertical Spice drives 9% of revenue and 21% shopper conversion with Rep AI

Vertical Spice drives 9% of revenue with Rep AI

Vertical Spice, a Minnesota-based homewares brand selling customizable organization products, faced the challenge of guiding shoppers through complex purchase decisions. Their small team could only provide support during business hours, leading to lost sales when customers had questions about sizing or complementary products outside of that time. They implemented Rep AI's sales and support agent to provide 24/7 product guidance.

The solution from Rep AI was an AI sales agent that could answer detailed product questions, recommend items based on shopper needs, and suggest add-ons. This transformed customer service into sales and provided valuable insights into customer confusion. As a result, Vertical Spice achieved a 21.36% conversion rate, attributed 9% of total revenue to Rep AI, and successfully resolved 98.61% of questions without human intervention.

Vertical Spice