Case Study: Proof Wallets drives 12.7% of revenue with Rep AI

Proof Wallets drives 12.7% of revenue with Rep AI

Proof Wallets, an apparel and accessories brand, faced the challenge of scaling its customer support without degrading the experience or hiring a large team. Customers were abandoning purchases due to small, unanswered questions that created friction and killed intent. To address this, they turned to the vendor Rep AI for a solution.

Rep AI implemented a system that answered customer questions instantly, engaged hesitant shoppers with incentives, and always provided an option to reach a human agent. This solution turned support into a revenue driver for Proof Wallets. The results were significant, with Rep AI powering 12.7% of total store revenue, achieving a 33% conversion rate, and automatically resolving 96.1% of customer inquiries.

Proof Wallets