Case Study: CreateCX drives revenue from customer experience with Rep AI

CreateCX drives 6% conversion with Rep AI

CreateCX, a consulting firm that acts as a fractional VP of Customer Experience for ecommerce brands, wanted to move beyond traditional support optimization. Their challenge was to find a tool that could actively turn customer conversations into a revenue-generating channel for their clients, rather than just using AI for cost-saving automation.

Rep AI provided a solution focused on revenue generation by identifying customer intent in real time and guiding shoppers toward a purchase. The implementation was quick, with brands seeing results in under a month. For one client, HigherDOSE, Rep AI created a new revenue stream by monetizing existing website traffic, with 45% of users engaging with the chat and 6% converting to a purchase.

CreateCX