Case Study: Charlie B Collection turns ticket overload into an 8.3x return with Rep AI

Charlie B Collection drives 8.3x ROI with Rep AI

Charlie B Collection, an apparel and accessories retailer, faced a challenge with its e-commerce customer support. Their unconfigured Zendesk widget was unable to answer inquiries, turning every customer question into a support ticket and overwhelming their small team. They needed a solution that could work alongside their existing Zendesk system for wholesale while handling direct-to-consumer inquiries.

Rep AI implemented its AI Sales Agent to sit in front of all online inquiries. The solution resolved 94.75% of conversations without human intervention and successfully transformed support into a revenue channel. In the trailing 30 days, Rep AI generated $3,839.87 in sales, providing Charlie B Collection with an 8.3x return on their investment and a significant reduction in ticket overload.

Charlie B Collection