Case Study: Bikes Online lifts AOV by 48% with Rep AI

Bikes Online lifts AOV 48% with Rep AI

Bikes Online, a global health and wellness retailer, faced challenges with a self-built AI chatbot that was providing inaccurate information and creating a high volume of support tickets. This was hindering the customer experience for their high-value products. They turned to vendor Rep AI to find a better solution for automating customer interactions and improving support.

Rep AI implemented a sophisticated AI chat solution that guided customers through a consultative buying process by asking questions and recommending products. The results were significant: Rep AI assisted in 8.4% of total revenue, achieved a 48% lift in average order value, and successfully answered 92.53% of customer questions, drastically reducing the support load.

Bikes Online