Case Study: David S. Brown Enterprises achieves 10% higher ratings and increased visibility with RentPath’s Certified Resident Ratings & Reviews®

David S. Brown Enterprises - Customer Case Study

David S. Brown Enterprises, a regional builder and long-term manager with nine properties in the Baltimore area, needed verifiable resident reviews to ensure accurate online representation and prevent misleading or inauthentic third-party ratings. Internet ratings can be unreliable, so the company wanted a trustworthy way to showcase authentic resident feedback.

RentPath’s Certified Resident Ratings & Reviews (CR3), conducted by third-party Kingsley Associates, surveyed certified residents and let the firm control which properties and when to submit them for review. The program produced a 10% lift in average ratings (3.90 vs. 3.53), increased visibility by surfacing Apartment Guide ratings in Google search results, and delivered strong client satisfaction.

David S. Brown Enterprises

Monique Cydylo

Residential Division Executive