Case Study: Urban Butler achieves increased bookings and occupancy with Rentals United

How Urban Butler uses latest tech to build a sustainable business

The Urban Butler, an Auckland-based professional property manager overseeing 50 central-city apartments, faced challenges juggling bookings across multiple platforms, connecting to OTAs not supported by its PMS, and providing seamless guest communications. Through their property management system Guesty they engaged Rentals United and adopted its Channel Manager to solve multi-channel distribution and connectivity issues.

Rentals United’s Channel Manager, integrated with Guesty (and used alongside Beyond Pricing and YourWelcome), expanded The Urban Butler’s reach to channels like Expedia, Google and Vrbo/HomeAway and to travel agents, increasing visibility, bookings and occupancy and helping grow annual revenue. Rentals United also helped streamline operations—syncing bookings, cleaning schedules and guest communications—enabling The Urban Butler to scale efficiently while pursuing its five‑star guest experience goals.

The Urban Butler