Case Study: Missing Hotel streamlines self-check-in and access automation with RemoteLock

How One Tech Solution Revolutionized the Glamping Experience

Missing Hotel, a glamping business in Austin, faced a significant challenge with access control for its 11 units. The small, owner-operated business was initially turned down by several smart lock companies for being too small to warrant automation. This forced them to manually change codes after each guest, a process that was time-consuming and prone to human error, resulting in guest lockouts. They turned to vendor RemoteLock for a solution.

RemoteLock implemented its automated access control software, which integrated with the guest messaging platform Akia. The solution automatically imported reservations and set unique access codes, eliminating manual work and human error. For the customer, this resulted in a vastly more efficient operation, allowing the small team to scale confidently while providing guests with a preferred, seamless self check-in experience. RemoteLock's product had an immediate and outsized impact on the business's daily operations.

Missing Hotel

Samantha

Founded and Operated