Case Study: Link Transit achieves 4x faster detour planning and 20-second route accuracy with Remix

Link Transit Revamps Its Planning in the Heart of Apple Country

Link Transit is a small, progressive transit agency serving Chelan and Douglas Counties, WA, with a nearly 200-square-mile service area. Facing tight budgets, a mixed urban‑rural network, and the need to plan quickly and communicate clearly with the community, Link Transit adopted the Remix planning platform to streamline route design and outreach.

Using Remix, Link Transit dramatically sped up operational planning (annual Apple Blossom Festival detour design dropped from ~8 hours to 2 hours — a 4x improvement), tested route runtimes with Remix estimates within 20 seconds of actual drives, and explored “what if” frequency and vehicle scenarios to stay within budget. Remix’s data layers also helped quantify service needs in rural pockets and improved public hearings by showing real‑time impacts, making Remix a daily tool and one of the agency’s most valuable investments.

Link Transit

Bruce Phillips

Planning Officer