Case Study: Royal Exchange US Achieves 200% Transaction Growth with RemitONE

RemitONE Helps Medium-sized North American MTO Increase Transaction Volume

Royal Exchange US, a medium-sized money transfer company serving the US corridor to Bangladesh and Nepal, needed a way to provide simple, cost-effective customer service while meeting KYC and AML requirements. The company also wanted a robust, scalable, and customizable platform with centralized data to support expansion and future online remittance services. Remit One was selected to help address these needs with its money transfer management solution.

Remit One implemented its hosted RemitONE Money Transfer Management Solution (R1 MTMS), enabling Royal Exchange US to centralize operations, customize transaction file formats for different banks, and streamline compliance and agent workflows. The results included reduced infrastructure and operating costs, improved customer service, stronger customer loyalty, and a 200% increase in transaction volumes within just three months of adoption.

Royal Exchange US

Alka Katwa

Operations Director