Case Study: United States Bartenders' Guild (USBG) achieves streamlined chapter operations and stronger volunteer retention with re:Members AMS

How LPGA, AOC, and USBG implemented the re:Members Chapter Performance and re:Members AMS solutions to power up their associations

The United States Bartenders' Guild (USBG), a 3,500‑member association with 40+ local chapters, was struggling to recruit and retain volunteer leaders because chapter administrative tasks—banking, event registration, and financial reporting—were time-consuming, fragmented, and a barrier to new officers in a post‑pandemic hospitality labor market. They engaged re:Members AMS and its Chapter Performance solution to address those operational pain points.

re:Members AMS implemented the integrated re:Members Chapter Performance/AMS platform to centralize banking, automate event registration and payment processing, post journal entries to chapter COAs, and streamline leadership transfers and permissions. As a result, USBG chapters can take on-site payments, charge higher non‑member rates to boost revenue, produce instant financial reports for transparency, and more easily recruit and retain volunteers—reducing administrative burden and enabling staff and volunteers to focus on strategic and member-facing work.

United States Bartenders' Guild (USBG)

Aaron Gregory Smith

Executive Director