Case Study: PBI-Gordon Corporation achieves 83% higher EDI accuracy with Remedi

PBI-Gordon Resolves EDI Mapping Errors and Increases Data Accuracy by 83%

PBI-Gordon Corporation, a company that markets products through distributors, faced significant EDI mapping errors after choosing the OpenText/Inovis BizLink solution. These errors resulted in costly monthly chargebacks and complaints from business partners, threatening important relationships. The company contacted the vendor Remedi to resolve these critical issues.

Remedi immediately took charge of the project, fixing the mapping mistakes and providing thorough testing and nightly status reports. They also trained PBI-Gordon's new EDI coordinator. As a result, data accuracy for a major online retailer skyrocketed from 14% to 97%, chargebacks were eliminated, and operational costs decreased. This successful resolution allowed PBI-Gordon to smoothly double its number of trading partners through an acquisition, a feat they credit to Remedi.

PBI-Gordon Corporation

Scott McIntosh

IT Manager