Case Study: Global Automotive Technology Supplier improves EDI integration and vendor SLA performance with Remedi

Global Automotive Technology Supplier - Customer Case Study

The customer, a global automotive technology supplier, faced challenges keeping pace with changes in its industry after moving away from in-house EDI resources. To address integration issues and backlogs, they engaged Remedi, who provided a solution involving a specialized EDI consultant.

Remedi assigned a specialist with EDI and project management expertise to act as a liaison with trading partners and integration vendors. This initial six-week engagement successfully resolved mapping errors and cleared backlogs. In a second phase, Remedi ensured the client's outsourced vendors met their SLA commitments. The results included improved communication, increased productivity, and the ability for the client to realize the cost benefits of outsourcing while ensuring optimum value from their vendors.