Case Study: Automotive Manufacturer achieves EDI visibility and proactive issue resolution with Remedi Framework

Automotive Manufacturer Resolves EDI Problems Before They Become Customer Problems

An automotive manufacturer was experiencing significant challenges with its EDI environments, including a lack of visibility that allowed customers to discover problems first. With limited monitoring and reporting, resolving issues was time-consuming and reactive. The manufacturer needed full visibility, proactive tracking, and excellent support, leading them to partner with vendor Remedi and implement the Remedi Framework for IBM B2B Integrator.

Remedi's solution provided the manufacturer with complete visibility, monitoring, and reporting, enabling them to resolve issues before customers were impacted. The results included a greatly improved customer experience and substantial cost savings. By migrating from their old system, the manufacturer saved $78,000 upfront and an additional $120,000 annually by bringing a previously outsourced function in-house, all while improving operational efficiency with the same staff size.