Case Study: ams OSRAM achieves faster troubleshooting and reduced downtime with remberg AI Copilot

Reduce downtimes & changeover times with the Asset Copilot

ams OSRAM, a world-leading lighting technology provider, faced significant challenges with machine downtime and knowledge loss at its Schwabmünchen plant due to fragmented documentation and retiring specialists. The vendor, remberg GmbH, addressed this by implementing its AI Copilot software to streamline maintenance and troubleshooting.

The solution from remberg involved an AI chat interface, accessed by scanning a machine's QR code, which provided technicians with immediate, AI-generated instructions from all digitized documents. This resulted in a dramatically faster response to malfunctions and significantly reduced downtime. The system also captured valuable employee knowledge, preventing its loss and facilitating the integration of new staff.

ams OSRAM

Ingo Hild

Plant Manager